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Frequently Asked Questions

Can I purchase Badd Beauty products at other retailers?  
No. Baddbeautycosmetics.com is the only website to purchase Badd Beauty products.
 
Can I change my order after it is placed?
All orders are final once orders are placed and can not be changed. 
Processing Time: 1-5 Business Days
Monday - Friday 
  
Do you allow returns?
NO. ALL SALES ARE FINAL! Due to sanitary reasons we do not accept returns or exchanging allowed.
 
If there are any rare incidents a damaged item is received upon arrival, please send us a message through our contact or email at officialbaddbeauty@yahoo.com with details and a photo.
 
What method is used for shipping and will I be able to track my order?
Most packages are shipped via USPS ground transportation. Some packages may be shipped through DHL or Fedex if available.
Shipping is completed Monday- Friday Only. 
 
PLEASE MAKE SURE THE SHIPPING ADDRESS IS CORRECT BEFORE FINALIZING THE ORDER. BADD BEAUTY COSMETICS IS NOT RESPONSIBLE FOR INCORRECT SHIPPING DUE TO INCORRECT ADDRESS INPUT NOR ARE WE RESPONSIBLE FOR LOST OR STOLEN SHIPMENTS.
 
A tracking number will be sent to the email address provided during checkout. Once the order is in the possession of the shipping company (USPS, DHL, FedEx) and status changed to shipped, you will be able to track your order. Tracking updates can take up to 48 hours once shipped. If you have any concerns or questions once your package is shipped, please contact the shipping company. Once orders are shipped, Badd Beauty Cosmetics will not have any control in the shipping process. All questions about lost items, delayed or missing items must be directed to the shipping company. 
 
What locations do you ship to?
Worldwide shipping is available. Shipping estimates are available during checkout. Shipping within the United States is approximately 3-7 days. International shipping is approximately 7-21 days. 
    
How do I qualify for FREE shipping?
Baddbeautycosmetics.com offers free standard ground shipping on all U.S. merchandise orders of $50 USD and over (excluding taxes). For shipping under $50 USD, there is a delivery fee for standard ground shipping via USPS.
  
How do I add a discount code to my order?
Discount codes may be added in my cart during checkout. Click on order summary at the top of the page. On the summary page there's an area where you can input discount codes. 
   
Does Badd Beauty test their products on animals?
Badd Beauty is a cruelty free company. We do not test our products on animals, nor do we associate with suppliers or manufactures who are affiliated with testing on animals.
   
How many items can I buy in one purchase?
Unlimited if available. Currently there is no limit on purchases at this time.
 
How do I find out about restocked items?
Restock notifications will be posted on the website and announcements will be made via social media sites. Must be following on social media for announcements.
 
How do I find out about specials or sales?
Baddbeautycosmetics.com will have sales posted. To be one of the FIRST to find out about specials, sales, and giveaways; Announcements will be made via social media sites. PLEASE FOLLOW ON SOCIAL MEDIA FOR EXCLUSIVES!
 
What’s the response time frame for customer service?
Customer service responses are aimed to be viewed within 48 hours. The time frame may be extended during holidays, promotions and new releases. Please be patient as we will get to you as quickly as we can.

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